Refund policy

Cancellations, returns and refunds

Cancellations after payment

As a general policy, we do not accept cancellations due to a change of mind once payment is completed, even if the order has not yet shipped. Please check your order carefully before completing payment. Any cancellation or return rights you have under applicable law take precedence.

Defective or incorrect items

Please check your items when they arrive. If an item arrives defective or we have sent the wrong item, please contact us within 7 days of delivery.

As a general policy, we do not accept returns due to a change of mind, including differences in your expectations or choosing an unsuitable size. Requests concerning defective or incorrect items are assessed separately from change-of-mind returns.

Contacting us and returning an item

Please contact us through our contact form or by email at aaq29450@gmail.com, including your order number and a description of the issue.

We will review your request and provide the return address and shipping instructions if a return is needed. Please wait for our instructions before sending anything back. We cover the necessary return shipping costs for defective items or errors in our shipment.

Refunds for U.S. orders

If the entire order is returned and refunded because of a defective item or an error in our shipment, we will refund the full amount you paid to us, including product prices, shipping (including processing fees), duties, and import taxes. We will also cover the necessary return shipping costs.

For returns or exchanges involving only part of an order, we will review the affected items and circumstances, then explain the proposed resolution and any refund amount.

Refund processing

If a return is required, we will notify you of the outcome after receiving and checking the returned items. If a refund is approved, we will process it to your original payment method within 10 business days. Your bank or card provider may take additional time to post the refund.

If more than 16 business days have passed since your return was approved and you cannot confirm receipt of the refund, please contact aaq29450@gmail.com. Where applicable law requires a different refund deadline, we will follow that requirement.

Deliveries to the European Union and statutory rights

For goods delivered within the European Union, you have the right to cancel or return your order within 14 days of receiving the goods without giving a reason, notwithstanding our general return conditions. Please contact us using the details above. We will handle your request in accordance with the conditions under applicable law.

This policy does not limit your rights under applicable law. For orders placed before a policy revision, we will review and honour the conditions that applied when you made your purchase.